Returns + Exchanges
Thank you for shopping at Kingandlois.lk. We value your satisfaction and strive to provide you with the best online shopping experience possible. If, for any reason, you are not completely satisfied with your purchase, we are here to help.
Step 1:
Simply contact the King+Lois Customer Care Team
Step 2:
Once your request is acknowledged and approved by our Customer Care Team, we will place an exchange order on your behalf and note the items to be sent in exchange. The courier will pick up the exchange item from your doorstep and bring it to us for review. Once we’ve reviewed the exchange item for quality and hygiene we will let you know if your exchange has been approved.
Step 3:
Once approved, our courier will deliver the fresh new item right to your doorstep for your convenience.
Online Website Purchases Exchange Policy
- Exchanges are done strictly within 7 days after the delivery is completed
- All items should be new, unused, and with all King+Lois brand/price tags on the garment still attached. Items that are damaged, unhygienic, soiled or altered may not be accepted and your exchange will be rejected.
- The purchased item(s) are the customer’s responsibility until they reach the King+Lois store for inspection. The company requests the customer to ensure that the items are packed and sealed up properly for exchange to avoid damage and tampering on their way to the store.
- All exchange items will be inspected once we receive them before we can complete an exchange request. We try hard to accept all items returned to us to serve you better, but request that all returned items should pass our inspection for points mentioned above.
- Item(s) can be exchanged for a different size, or an alternative product(s), subject to availability of stock. The exchange will be free of charge if the item passes our inspection.
- Please note that NO cash refunds or Store Credit Notes are extended to customers for any item exchanges.
- If the new item that you are requesting an exchange for has a:
- Higher Selling Price than the original purchase item – you will be requested to make an additional payment to cover the difference in price.
- Lower Selling Price than the original purchase item – the balance money will not be refunded to you and you will forego that difference.
- Under no circumstances can Bodysuit products be exchanged due to hygiene reasons.
- In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. In this case, you will not be entitled for an exchange and you will have to bear the courier charges for the pickup and return.
- Once the inspection is passed and the exchange is accepted, Rs.150 of the courier cost (for pick–up and re-delivery back to your address) will be accepted by King+Lois in an effort to reduce cost for the customer. However, any courier charge that exceeds this allowance of Rs.150 will be charged to the customer.
- Please note that all exchanges will take a period of 14 days in order to accommodate the courier return time, inspection time, product processing and courier delivery time. Your patience is highly appreciated.
- Sale items purchased online cannot be exchanged under any circumstances.
Online Website Purchases – Damaged or Defected Items
In the very rare occurrence that you receive a defected product by shopping online on our website we have an easy step-by-step returns policy that should keep you happily shopping with us in the future
- A request to replace a damaged item should be made within 3 days since receiving said item through the delivery courier. The request for return and/or exchange should be made either through our e mail, phone number or Instagram/Facebook as per the details provided above.
- Once the defected product is collected by the courier, the defected item will be inspected at our warehouse before we can complete and approve an exchange request to ensure if the garments are unworn/unused despite of the damage.
- The purchased item(s) are the customer’s responsibility until they reach the store. The company requests the customer to ensure that they’re packed up properly for exchange to avoid damage and tampering on their way to the warehouse. All price tags and label must be attached to the garment.
- Item(s) can be exchanged for a different size, or an alternative product(s), subject to availability of stock by making a payment for the difference in price if the exchange item is of a higher value than the defected item. If the new requested items Rupee value is less than the previous items Rupee value, the balance will be refunded to you.
- Customers can also opt for a full refund for the value of the defected item if they do not wish to receive another item in exchange for the defected item. Refund would be given to the payment initiated media.
- Rs.300 of the courier cost (for pick-up and delivery) will be accepted by King+Lois in an effort to reduce cost for the customer. However, any courier charge that exceeds this allowance of Rs.300 will be charged to the customer.
- Please note that the King+Lois management retains all rights to reject or deny refund request if we feel that the defect/damage is not a genuine case. The final decision is at the sole discretion of the management and is non-negotiable.
Physical Store Purchases – Exchanges
- All product exchanges are done strictly within 7 days of the garment being purchased at the physical store. The exchange item has to be accompanied strictly with the original receipt/bill of purchase.
- All items should be new, unused, and with all King+Lois brand/price tags on the garment still attached. Items that are damaged, soiled or altered may not be accepted and your exchange will be rejected.
- Item(s) can be exchanged for a different size, or an alternative product(s), subject to availability of stock. The exchange will be free of charge if the item passes our inspection.
- Please note that NO cash refunds or Store Credit Notes are extended to customers for any item exchanges.
- Under no circumstances can Bodysuit products be exchanged due to hygiene reasons.
- Sale Items purchased at the Physical Store cannot be exchanged.
- Please note that the final decision for exchange request is at the sole discretion of the King+Lois Management.
Physical Store Purchases – Damages or Defected Items
- Please note that all Damages and Defected items should be claimed only if you think that the defect is due to a production quality issue and not a damage that occurred during wearing of the garment.
- Therefore, firstly, the King+Lois Store team will inspect the defected item to ensure that the garment is unworn/unused despite of the damage and should be in a good condition.
- If the above conditions are met, the the damaged garment will be sent back to our warehouse for technical evaluation of the damages. If the damage is a genuine case, we will notify you and you can select any of the below options:
- Claiming a full refund for the value of the garment – Please note that this will be made as a direct fund transfer to your bank account since no cash refunds or credit notes can be issued from the Shop
- Exchange the damaged item for another item that is of equal or less value than the original damaged item.
- Please note that the final decision regarding Damages or Defected Items request is at the sole discretion of the King+Lois Management.
Common Rules
- Purchases made at the physical store cannot be exchanged online. These exchanges can only be done by visiting the physical store.
- Purchases made online through the King+Lois website CAN be exchanged at the Physical Store. However, customers need to email the details and notify ahead of time in order for the physical store to proceed with the exchange or refund (in the case of defected items).
- No cash refunds or Store Credit will be issued for item exchanges. If the item is defected, it has to be evaluated first before a decision can be made for a refund.
